Refund policy

REFUND POLICY

30-day money-back guarantee

If Resetly isn't what you hoped for, email us at info@resetlyplanner.com
within 30 days of your purchase and tell us briefly what didn't work. We read
every message and we'll find the right way to make it right for you.

Give it 14 days first

Resetly is delivered instantly and can't be returned, so we ask one thing
before a refund request: use it for at least 14 days.

Resetly is built around what happens after you miss a few days — the undated
pages, the shorter path through a hard day, the tool for coming back. None of
that shows up in the first week, because the first week is the easy one. Two
weeks is roughly how long it takes to skip a day, come back, and feel the
difference.

The 14 days aren't a test. They're the part of the planner you'd otherwise
never see.

What we ask

— Write within 30 days of your purchase.
— Use the planner for at least 14 days first.
— Write from the email you used at checkout, or include your order number.
— Tell us briefly what you tried and what didn't work.

One refund per customer, per product.

How it works

We reply within 2–3 business days. Where a refund is issued, it goes back to
your original payment method and usually appears within 5–10 business days,
depending on your bank.

Refunds are handled case by case and aren't automatic. This guarantee is
something we offer because we'd rather you were happy than keep your money.

Fair use

We may decline a refund, and restrict future purchases, where we see
fraudulent payments, repeated refund requests across orders, or any copying,
sharing or resale of the files.

Chargebacks

Please write to us before filing a chargeback with your bank. It's faster
than a dispute and we'd rather sort it out directly.

Digital delivery

This is a digital product delivered immediately. By buying it you agree to
immediate delivery and waive the 14-day withdrawal period that applies to
digital content in the EU.

Questions

info@resetlyplanner.com